The smartphone writes this data to the photo. tells the smartphone what orientation it is at. the smartphone can be in different orientations. Only inside JotForm when viewing the Image that was uploaded from iPhone was where the Picture appeard incorrectly as I can confirm that this is problem is that when a photo is taken with a smartphone. Now when I checked the first picture I sent in Portrait Mode this is when I found the same problem as you. (5) I had also done a reverse test with just a Portrait Picture prior just to check it in both Modes. I checked this at first on my iPhone and viewing it and then on my computer. (4) I then checked this via my Submissions and it appears to showing with no Problems for LandScape Mode. However, it's irrelevant since that is only a thumbnail of the image. As you can see in the Image File below it does indeed rotate the Image 90° which is notable when it gets attached. I then filled in the form on my iPhone 4S (iOS 6.1.3) and attached the same image via a Single File Upload button you had on the form which I didn't change then submitted it. (2) Next I cloned your form and used a copy here for testing purposes and accuracy on the same issue. Note where the Sprint, Time, and Battery are at first but then black containers are added above and below when I swap to Portrait Mode. (1) I first took a screenshot of my desktop computer in Landscape Mode. Here's some Screenshots of my Testing Phase: At the moment I am not sure of a fix for it yet to workaround it but it will definitely be looked more into to help correct it since we've seen this happen on numerous occasions. As previously mentioned we've opened a Ticket reporting this to our Development Team so I'm pretty sure we'll be able to figure out something to correct this for JotForm use though it might not be immediate.Īlso thank you for the above provided information, we will certainly pass along that information and let you know what's going on in regards to this. I think that this is a small but correctable program issue and it's just a matter of getting it to that point which will probably take some time to configure. The Landscaping Mode while uploading an Image is working perfectly for me though. I was only able to replicate this problem on Portrait Mode. Hi Mark, I decided to check this out for myself based on what you mentioned here " If you upload a photo that has a portrait orientation Jotform inexplicably rotates it 90 degrees so the result is everyone gets a cricked neck trying to look at the photo. " and also because I have an iPhone myself so this will help test and check it for better accuracy. I don't mind looking at this as it is imperative I get this sorted Ĭan you advise me what the file upload function is using from a software point of view. Let me know if these are of help on Stackoverflow. So, is there a techy solution to this conundrum? So, 75% of iphone uploaded photos from the jotform upload function will be of wrong orientation on a windows machine. when viewing jotform submissions, thumbnails on html reports, images in email notifications and autoresponders. the jotform file upload function, when used for taking/uploading portrait and 50% of landscape photos on an Iphone, will display the photos in the wrong orientation on all windows machines, i.e. So, for an overview, in laymans terms, for what is happening check this very clear article: Please look at the exact jotform submission on an Ipad or Mac (not tested) and I bet the photos will be the right way up. I bet those screenshots are from a windows machine & Khrissel I checked the thumbnails and images through Safari browser on Ipad and. all the above is irrelevent if you are on an Ipad or Mac. I've done some research for this issue.įirst off. would you be kind enough to try it again but with filepicker.io and think about a solution that would make this truly great Its unworkable in its current state from Iphones. the problem is with the jotform upload function. They're going to use Formstack which works properly. No one's going to go into submissions and rotate all their photos. I think it is something to do with the metadata in the photo. Only with the Jotform file upload function does it turn up on its side. Try adding filepicker.io and see how the very same photo ends up - perfectly oriented then in all cases it will turn up with the orientation correct. If you send a portrait photo from an Iphone. I'm afraid what you've said above is utter rubbish. Respectfully, I'm a mobile developer and deal w ith mobile stuff and photos all the time.
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